Working on the Shadow Side of Leadership pays off! Executive Coach and Trainer, Netherlands
In this timeframe change is increasing in speed and becomes more complex. It puts leaders often under enormous pressure. At the same time, we are neurologically not equipped to adapt to all changes. Research indicates that 50% of our leaders is not successful in their role. So, how can a leader stay in balance? Learning about one’s behavioral patterns (which under pressure may lead to dysfunctional behavior) can be very effective in terms of deep organizational learning.
What do Canadian citizens want and expect from their public services? Insights from Citizens First 8 Dan Batista, Executive Director of the Institute for Citizen-Centred Service (ICCS), Canada
Citizens First 8 (CF8) looks at how citizens and clients assess government services from all levels of government in Canada and provides actionable data for public sector service executives and managers. CF8 delves into service reputation, client experience and expectations. CF8 takes an innovative approach that offers new insights on key issues facing the public sector today, including the use of behavioural science, and draws on other relevant research that provides a fresh perspective on government services and new technologies.
In total there will be over 150 presentations on all aspects of business capability building from governance to HR to customer focus – take a look at our speakers. In addition there will be over 30 best practice presentations. This Congress is one stop shop for organisational improvement!
What does your organisation do well? Every organisation is good at something… Get your colleagues together and enter your organisation into the Best Practice Competition. Entries from SMEs (less than 20 employees) have a good chance of receiving one free registration to the Congress – worth more than $800! Deadline for entries is 15 October. View entries that have already qualified to Round 2.
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Become a Sponsor or Exhibitor right now & have your organistion promoted on our website from now until after the Congress – reaching over 100,000 people & a target of 500 delegates. The funding will assist us in delivering a Congress that will make a real difference to business capability in NZ and internationally.
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