Speakers

We are proud to have the following distinguished experts presenting at the Global Organisational Excellence Congress.

Business Excellence Award Administrators Panel Discussion

Ravi FernandoPanellist
Ravi Fernando, CEO, Business Excellence Australia and Managing Partner, Thrive Plus

Ravi is a Business Excellence and Innovation professional with more than 20 years’ experience working with Australian and Global organisations. Having started his professional career as a process improvement specialist with Accenture, Ravi has worked with leading management consultancies like Deloitte, CGI and SAI Global to deliver tailored improvement and innovation solutions to global clients. Ravi is the Managing Partner for Thrive Plus – a business solutions and technology services company specialising in Business Excellence enablement. In addition to his work with Thrive Plus, Ravi is currently an Advisory Director and the CEO of Business Excellence Australia, Australia’s representative on the Global Excellence Model Council. Ravi is also a member of the ASQ Organisational Excellence Technical Committee and the NSW Chapter Lead for the Australian Organisation for Quality. Ravi has extensive experience in guiding organisations through transformational change initiatives leveraging international Excellence Models and recognised innovation frameworks. His focus in recent years has been the development and implementation of technology solutions that enable Business Excellence with a focus on predictive analytics.

Patrick LimPanellist
Patrick Lim, Director (Business & Service Excellence), Enterprise Singapore, Singapore

Patrick is Director of Business & Service Excellence in Enterprise Singapore (ESG), a government agency tasked to help companies build capabilities, access global opportunities and create good jobs for Singaporeans. He oversees the Business Excellence (BE) initiative, a programme that enables companies to adopt management best practices and improve performances. This includes facilitating the growth of targeted high-growth companies through BE intervention, which helps to identify key strengths & areas for improvements, and ultimately a roadmap for growth and competitiveness for these companies. Prior to his current portfolio, Patrick spent nine years driving entrepreneurship development. He was involved in enhancing the entrepreneurial culture in Singapore; formulating policies and programmes to strengthen entrepreneurship ecosystem; and working with partners to accelerate growth of promising start-ups. Patrick is a firm believer in enterprise development, which is the main driver for his tenure in Enterprise Singapore for more than 16 years. He derived satisfaction in witnessing the growth of promising companies, as he sees them as the future growth engines for Singapore.

Léon TossaintPanellist
Léon Tossaint, CEO, EFQM, Belgium

Léon Tossaint, started his professional career at Philips in 1971 and has been working there in different positions until he retired in 2006. The last 10 years at Philips he was Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence. He has supported EFQM from the start in1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training in 1990. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. Since March 2015, Léon has supported EFQM as Change Officer and he has been appointed as the EFQM CEO in November 2015. Under his CEO ship EFQM has extended their footprint globally both with Partners and Members in the Middle East, Asia, South America and South Africa. All to deliver the brand promise: EFQM Leading Excellence.

Business Excellence Award Winners Panel Discussion

Darin AtteberryHow to build a culture of excellence and achieve excellent performance results
Darin Atteberry, City Manager, Fort Collins City, United States

Darin Atteberry is the city manager in Fort Collins, Colorado, a position he has held since 2004. In that time, he has led the organization through a time of transformational change, from a “trust us” model of governing to one that is data-driven and performance-based. In 2017, the City of Fort Collins became the third city in the program’s history to receive the prestigious Malcolm Baldrige National Quality Award for performance excellence, due to its focus on continuous improvement, community engagement and innovation. Darin is now leading Fort Collins through a voter-approved initiative to build a fifth utility to provide high-speed broadband service to the entire community. Darin serves as Vice Chair of the Alliance for Innovation and is a member on both the Communities of Excellence 2026 Board and the Center for Public Safety Excellence Board of Directors. In 2013, Darin was named Entrepreneur of the Year by the Colorado State University College of Business. In 2016 he was elected as a Fellow with the National Academy of Public Administration. Recently, Darin received the Colorado Governor’s Citizenship medal, recognizing him as a leader who serves the public with innovation, operational excellence and progressive vision.

Chuah Kee HengHow to build a culture of excellence and achieve excellent performance results
Chuah Kee Heng, Managing Director, SP Services, Singapore

Kee Heng’s professional career began in Citigroup Corporate & Investment Banking Group. After Citigroup, he joined Temasek Holdings as Associate Director, Investments. While he was in Temasek he was involved in investments in financial services, transportation, logistics, energy and real estate sectors. Kee Heng is currently MD, SP Services. Previously he headed Strategic Development overseeing the strategy, corporate planning and business ventures functions for SP Group. Kee Heng received his Bachelor’s Degree (First Class) in Electronics Engineering from University College London. He has a Masters in Applied Finance from University of Adelaide and an MBA from the Booth School of Business, University of Chicago.

Business Excellence Assessors Panel Discussion

This panel will discuss the role of assessors and award secretariat in business excellence award assessments.

Harnek SinghPanel Moderator
Harnek Singh, President Asia Pacific Quality Organisation, Singapore

President, APQO and Chair, Global Performance Excellence Awards. He retired as VP & Director, Business Excellence, ST Engineering Ltd where he was responsible for sustaining relevancy of Business Excellence and various Management System Standards within the Group, he Chairs the Quality & Core Business Processes Technical Committee. Harnek as Lead Assessor has led Singapore Quality Award and BE Niche Awards and certifications assessments. He is involved in International Assessor and training of BE Assessors and BE Consultants in Singapore, and Internationally as a technical expert for Asia Productivity Organisation, and UNIDO as International Consultant for Business Excellence and Productivity. He is Honorary Secretary, Singapore Productivity Association’ and serve on Judging Panel for the PS21 Public Sector Transformation Awards Committee, and is an Academician, International Academy for Quality. While as a management representative he facilitated ST Engineering Group’s attainment of the Singapore Quality Award in 2002, Singapore Innovation Excellence Award in 2003, IAPQA 2005, the inaugural Singapore Quality Award with Special Commendation in 2007, ASEAN Business Award (Innovation) Finalist 2009, and the APQO Global Performance Excellence Award (World Class) 2011. Harnek is first recipient and the inaugural Singapore Business Excellence Initiative ” Gold Jacket” in 2015.

Noura AljasmiPanellist

Noura Aljasmi, Senior Manager, Policies & Systems, Land Department, UAE

Noura Hassan Aljasmi, Senior Manager, Policies & Systems at Land Department is responsible for A-Z HR functions, including strategic planning, organizational development, job descriptions, performance management and HR planning reviewing, implementing, and updating Human Resources programs, procedures and methods. Member in Emirates Association for Management Consultants and Training Being graduate of Zayed University (MIS) I have Leadership Development Diploma. I have the privilege to be an Excellence Assessor in Excellence Award. Team Leader Assessor in the Mohammed Bin Rashid Government Excellence Award in its 5th cycle (2018) I have been assigned to be an assessor in the Mohammed Bin Rashid Government Excellence Award in its 4th edition (2016). Local Assessor in Abu Dhabi Excellence Award in Government Performance in its 5th cycle (2017) Local Judge Chair in the Gulf Real Estate Awards is the Gulf’s most prestigious awards that recognizes and rewards excellence across the real estate in the region (2017). Board Member of Emirate Cycling Federation, and presiding over UACF Women’s Committee and UAECF Marketing & Developing Committee. A member of board NAS Sports Tournament. Has 14 years of thorough practical and professional experience in different areas of management consulting, with a major focus on HR Management and Excellence.

Stanley -ChaiPanellist
Stanley Chai, Head of Service Quality in SP Services Ltd., Singapore

Stanley is the Senior Manager of Customer Experience and Head of Service Quality in SP Services Ltd. He led SP Services’ submission for the Singapore Quality Award (SQA) which was attained in 2017. Prior to this, Stanley was the Senior Manager of Business and Service Excellence in Enterprise Singapore where he managed both the Business Excellence (BE) Awards and BE Certifications, and held the role of Secretariat to the SQA Governing Council and Management Committee. In 2014, Stanley led the review of the BE framework to ensure that it remains current and relevant to leaders and organisations pursuing continuous improvements and innovation in their management practices, strategic development and organisational systems. Stanley is a BE Assessor since 2013. He holds a Bachelor’s degree in Biomedical Engineering from Nanyang Technological University (NTU).

Nelson ChiaPanellist
Nelson Chia, Managing Director, My Virtual Resource Pte. Ltd.

Nelson Chia joined Philips Singapore, in 1979, benefiting from the very structured and systematic business and quality management practices at Philips NV. He chaired a Company Wide Quality Improvement Committee to put in place quality and business excellence programs to build the awareness, mindset and best practices for quality and continuous improvement to make Philips Singapore the first Philips Factory outside Europe to attain the coveted Philips Quality Award in 1994 and the prestigious Singapore Quality Award for Business Excellence (SQA) in 1998. In year 2000, Nelson joined Systems on Silicon Manufacturing Company, a new Wafer Fabrication joint venture of Philips, TSMC and EDBi, Singapore. He set up a very robust Quality Management System and Business Excellence Framework in SSMC to attain the SQA in 2005 and SQA with Special Commendation in 2013. In 2014, Chia left SSMC and set up his own management consultancy company, My Virtual Resource Pte Ltd, helping MNCs and SMEs on their journey to Business Excellence. He is a National Lead Assessor since 1998 and a member of the Singapore Quality Award Management Committee from 2010 to 2013. He is also the convener of Quality Management Systems for Enterprise Singapore.

Dialah Hokosuja HutabalianPanellist
Dialah Hokosuja Hutabalian, Organization Effectiveness Senior Specialist, PT ANTAM Tbk, Indonesia & Assessor GPEA, APQO

Dialah received Bachelor of Geodesy Engineering degree from Gadjah Mada University-Indonesia in 2004 and Master of Geology Engineering degree from National Development University “Veteran”-Indonesia in 2014. Certified as Executive & Baldrige Coach. He previously held several key positions in the field of Electronics Manufacturing at Toshiba TEC (2004-2006), Coal Mining Contractor at Pamapersada Nusantara (2006-2007), Minerals Exploration & Operations at PT ANTAM Tbk (2008-2018). Currently working in Organization of Effectiveness & Development Division in PT ANTAM Tbk, the biggest Mining Industry Holding in Indonesia. He is the Lead Assessors in ‘Stated-Owned Enterprises’ Business Performance Excellence Award & Indonesia Quality Award. Trusted by Asia Pacific Quality Organization as Lead Assessor of Global Performance Excellence Award. Trusted by Ministry of Stated-Owned Enterprises in Integration of Business Excellence, Good Corporate Governance, and Financial Performance (2017). Panelist in Indonesia Human Capital Study Award. Active as Development & Evaluation System Committee in ‘State-Owned Enterprises’ Excellence Forum, member of Indonesia Productivity Quality Management Association & Indonesia Institute of Corporate Directorship, General Secretary in Association of Professional Coach Loop Indonesia, Vice President of ANTAM Labor Union. Awardee of The Best ANTAM Good Corporate Governance Champion (2012 & 2013).

Mangalika de SilvaPanellist
Ms, Mangalika de Silva, VP Administration, APQO & Secretariat Global Performance Excellence Award

Mangalika de Silva is the President of Sri Lanka Association for Quality (SLAQ), Vice President Administration and APQO-GPEA Secretariat, Asia Pacific Quality Organization. She is a Lead Auditor in management system certification (Quality, Environment, Food Safety, Health & Safety and Energy) and a qualified Lead Tutor for IRCA approved Lead Auditor Courses. Previously Senior Deputy Director at Sri Lanka Standards Institution (SLSI) worked in exports, imports, product certification and standards formulation divisions while serving as a trainer, auditor, SLNQA examiner; and Scientist at Tea Research Institute. She was the editor for ‘’SLSI Bulletin’’ and SLAQ’s “Quality Today”. Launching of “Total Quality Education” (TQE) concept in schools in Sri Lanka with the approval of Ministry of Education is a great achievement under her leadership. Mangalika holds a BSc (Hon), MSc (Analytical Chemistry) and MBA from the University of Colombo. She is an Attorney-at-Law with LLB, a Chartered Chemist, a Member of ASQ and a Fellow Member of SLAQ. Mangalika is the recipient of APQO’s MMG Medal for Professional Woman in Quality Leadership (2010), Quality Pioneer Award (2013) by WCTQEE, APQO Women Award (2016) and APQO Special Recognition Award (2017) in recognition of her commitment for quality.

T1 – Business Excellence

Tony BendallKeynote Presentation – Building Anti-Fragile Organisations
Professor Tony Bendell, MD, Services Limited, UK

Formerly the Rolls-Royce funded Professor of Quality & Reliability Management at Leicester University UK, Tony is Managing Director of the Excellence Training & Consultancy company, Services Limited, working globally from Nottingham UK. He is a highly experienced EFQM Licensed trainer and adviser, and has acted as a subject matter expert for DGEP 4G Excellence Model assessment in the UAE, as well as regularly acting as Chair of the SKEA Excellence Award Jury. A leading educator, trainer and consultant in Lean & Six Sigma, Tony chairs the MS6 Technical Committee of BSI, which has responsibility for statistical methods for process efficiency, effectiveness and improvement. This did the development work for the creation of the international certifiable ISO Lean Management and Six Sigma standard ISO18404, published in December 2015. His most recent book on on `Developing Anti-Fragile Organizations; Governance, Opportunity and Risk in Turbulent Times’ was published by Gower in July 2014. This examines the shortcomings of conventional risk analysis, the impact of `black swans`, and the strategic, cultural, process and people requirements for the development of operations, systems and organisations that get stronger from being stressed.

Summary of presentation


Harnek SinghKeynote Presentation – Becoming a World-Class Organisation and Sustaining Excellence
Harnek Singh, President Asia Pacific Quality Organisation, Singapore

President, APQO and Chair, Global Performance Excellence Awards. He retired as VP & Director, Business Excellence, ST Engineering Ltd where he was responsible for sustaining relevancy of Business Excellence and various Management System Standards within the Group, he Chairs the Quality & Core Business Processes Technical Committee. Harnek as Lead Assessor has led Singapore Quality Award and BE Niche Awards and certifications assessments. He is involved in International Assessor and training of BE Assessors and BE Consultants in Singapore, and Internationally as a technical expert for Asia Productivity Organisation, and UNIDO as International Consultant for Business Excellence and Productivity. He is Honorary Secretary, Singapore Productivity Association’ and serve on Judging Panel for the PS21 Public Sector Transformation Awards Committee, and is an Academician, International Academy for Quality. While as a management representative he facilitated ST Engineering Group’s attainment of the Singapore Quality Award in 2002, Singapore Innovation Excellence Award in 2003, IAPQA 2005, the inaugural Singapore Quality Award with Special Commendation in 2007, ASEAN Business Award (Innovation) Finalist 2009, and the APQO Global Performance Excellence Award (World Class) 2011. Harnek is first recipient and the inaugural Singapore Business Excellence Initiative ” Gold Jacket” in 2015.

Summary of presentation


Mohamed ZairiKeynote Presentation – The UAE’s excellence transformation & global implications of Quality 4.0
Professor Mohamed Zairi, Senior Advisor at the Prime Minister’s Office, UAE

Professor Zairi is the chairman of the Jury of Abu Dhabi Government Excellence Program, Dubai Government Excellence Program and Sheikh Khalifa Government Excellence Program. He has played a significant role in growing the quality movement in the MENA Region over the last 25 years. He is the originator and co-founder of the Middle East Quality Association, the co-founder of the first e-Learning University in the region (Hamdan Bin Mohammad Smart University). Recognized as a Guru and International Expert in the field of Total Quality and Excellence Management. He was one of the pioneers of the Benchmarking concept, has published five books in this field including the first case study book on benchmarking applications in the World. He is the founder of the Benchmarking International Journal which is now in its 27th volume. He is the only Academician who has written extensively about the role of Quality in all the four Industrial Revolutions. Professor Zairi is one of the originators of the concept of Quality 4.0, has recently published the first two books on the disruptive thinking of Quality 4.0 in the World and is leading a major research on Quality Future Thinking.

Summary of presentation


Ayed AlamriQuality and Business Excellence as a key enabler for achieving Saudi Arabia Vision 2030
Dr. Ayed T. Al-Amri, President – Saudi Quality Council, Kingdom of Saudi Arabia

Dr Ayed T. Al-Amri currently is the President of Saudi Quality Council (SQC) in Saudi Arabia. He is also the Executive Director – Saudi Quality Strategy Executive Office at Saudi Standards, Metrology and Quality Organization (SASO). The National Quality Strategy project is a major national quality initiative by SASO to support and enable the achievement of Saudi Vision 2030. Dr Ayed was the X/Chairman of Middle East Quality Association (MEQA) based in UAE. He worked for Saudi Airlines for 27 years and made his early retirement when he was General Manager, Bilateral & Commercial Agreements in Saudi Arabian Airlines. Dr. Alamri led a large number of local and regional quality activities and initiatives. He has contributed in the establishment and development of many local and regional quality awards in the Middle East and currently he is CEO of the Excellence Award in Charity Sector in Saudi Arabia. He is a member of the International Academy for Quality ( IAQ ) and also was member of the Advisory team for the TQM Journal in UK and a member of numerous of professional local and international societies and has awarded Kano Medal for Excellence Catalyst.

Janardan GhimireIntegrated Management System Driving Excellence
Janardan Ghimire, President, Network for Quality, Productivity and Competitiveness, Nepal

Janardan Ghimire is the current President of Network for Quality, Productivity and Competitiveness Nepal (NQPCN). He is one of the founder members of NQPCN, which was established in 2004. Mr. Ghimire is a Management Postgraduate. He has worked with United Nations Development Program in late 80’ and he moved towards being a computing entrepreneur in early 90’s by establishing Soft-Tech Computing Institution, which still continues to serve the computing industry under his leadership. He is an experienced consultant who possesses extensive knowledge and many years of experience in Quality, Environment, Food Safety, Occupational Health and Safety Management Systems. He is a strong believer in Quality and foresees that the World present and tomorrow will be the world for “Quality of products and services” He has wide network with government and public stakeholders through which his institution continues to advocate Quality Management in Nepal. He is a guest lecturer, lead auditor and tutor for quality, environment and occupational health and safety. He has contributed at the international arena to advocate learning and sharing quality practices as an author and speaker in ANQ congress and APQO conference. ANQ Congress 2017 was successfully concluded under his leadership in Nepal as the host country.

Summary of presentation


Mehran DoulatHow excellent companies sustain excellent performance? A case study of Ducab, U.A.E.
Dr. Mehran Doulat Visiting Senior Research Fellow, Meiji University, Tokyo, Japan

Dr. Doulat is currently a visiting senior research fellow at Meiji University in Tokyo, Japan. He holds a Bachelor of Science in Engineering, double Master’s Degrees in Engineering Management and Quality Management from University of Wollongong, Australia. Dr. Doulat has completed 2 years Post-Doctoral Fellowship in the area of Innovation and Performance Excellence. He served as Assessor for the Dubai Quality Award program since 2007. He has been actively involved in a number of research and benchmarking projects in United States, Australia, New Zealand, Singapore, Malaysia, India, Japan and UAE such as UAE Service Excellence Program” (2007-2012). Dr. Doulat serves as the Editorial Board member and Associate Editor/Reviewer for several referred academic journals. He has also been nominated and received several awards for his research contributions including “the IEEE Outstanding Publication Award in 2012 and 2013”, “the IEOM Best Paper Award in 2015 and 2018”, “UOW Outstanding Alumni Award in Research and Innovation in 2016“(one of the top 5 finalists) and “the IEOM Outstanding Service Award in 2018”. He is a registered professional member of AOQ, ASQ, and JUSE. Dr. Doulat has held visiting research appointments at University of Wollongong, Australia, National University of Singapore, Meiji University, Japan, and Universiti Teknologi Malaysia.

Summary of presentation


Saad GhafoorComparison of National Strategies for Business Excellence
Saad Ghafoor, PhD Scholar, Centre for Organisational Excellence Research, Massey University, New Zealand

Saad Ghafoor is a 25 years old PhD Scholar at the Centre for Organisational Excellence Research (COER), Massey University, New Zealand under the supervision of Dr. Robin Mann. His PhD is titled Excellence Without Borders and is a global benchmarking study on the design, deployment and impact of National/Regional/Sectoral Business Excellence (BE) programs. He has completed his Research Masters in Management from the Institute of Administrative Sciences, University of the Punjab, Pakistan.

Summary of presentation


Ashish KhannaBusiness Excellence in the transformation of Tata Power Solar
Ashish Khanna, Managing Director & CEO Tata Power Solar, India

Mr. Ashish Khanna is the President – Renewables, Tata Power and also MD & CEO of Tata Power Solar – India’s largest integrated solar company. He joined Tata Power in 2007. Ashish has over 30 years of cumulative experience with a focus on project management and contracts in both India and abroad. Under his leadership, Tata Power Solar emerged as no.1 rooftop player in the industry. He has been instrumental in streamlining the business for increased efficiency and profitability by focusing on building state-of-the-art technology, engineering and strengthening customer and employee satisfaction. His relentless pursuit of excellence has helped Tata Power Solar build strong competencies leveraging technology and innovation. Tata Power Solar has more than doubled its revenue under the visionary leadership of Mr. Khanna and during this period the company has commissioned several challenging and industry landmark projects. Besides being an Engineering graduate, Ashish holds a Master’s Degree in Management & Systems from IIT Delhi.

Lia Starting the Journey of Excellence in the Public Service
Dr Lia Maka, Chief Executive Officer, Public Service Commission, Government of Tonga, Tonga

I manage and oversee 20 Government Ministries and Agencies. I provide strategic human resources and policy advice to Prime Minister and Cabinet on key public service reform areas and administration of Government services. I oversee the Tonga Business Excellence Initiative that was launched in June 2018. I have 34 years experience in capacity development work, with 17 years of program management and strategic policy advice and development in the education (management/TVET), community development sector; including management of Business Advisory projects across 15 Pacific islands and territories. High level regional leadership/policy/technical engagement. Strong multi-sectoral experience and programmatic approaches. Specific experience of working with high level Pacific government agencies and stakeholders in Education, Women, Youth councils, Civil Societies/NGOs, Pacific Business Development Service providers, (BDS), and Micro and Small Medium Enterprises (MSME) through work in Tonga, in Pacific regional organisations, and through consultancies.

Dawn RingroseFirst Global Assessment on the Current State of Organizational Excellence
Dawn Ringrose, Principal, Organizational Excellence Specialists Inc, Canada

Dawn Ringrose has worked with a wide range of organizations to improve organizational performance since 1984. Some of these organizations have earned national excellence awards. Recognized by her peers with the Fellow Certified Management Consultant designation and the Quality & Excellence Builder Award, Dawn is currently the representative for Canada on the Global Benchmarking Network and the Organizational Excellence Technical Committee QMD ASQ. Keenly interested in making the excellence journey more simple, straightforward, cost effective and time efficient, Dawn authored a turnkey toolkit intended to support work with all excellence models. Tools in the toolkit include: publication (Organizational Excellence Framework © 2010), scenario games, holistic and modular workshops, automated assessment and reporting tool and train-the-trainer program. These tools are currently being used by professionals in over 55 countries and the automated tool is being used to conduct the ‘first global assessment on the state of organizational excellence’ http://organizationalexcellencespecialists.ca/activities/global-oe-index/ Dawn has also enjoyed sharing knowledge by presenting at international conferences and publishing in international journals and newsletters. She remains dedicated to uniting the excellence community on common projects so the full force of the professions’ collective knowledge, experience and innovative thinking can be appreciated around the globe.

Summary of presentation


Jorge RomanBuilding a culture of excellence
Jorge Roman, ASQ Country Counselor, Chile

Mr. Román is PhD (Lleida University in Spain), a Mechanical Engineer with a MBA (NSU, Tulsa-Oklahoma, USA). His areas of expertise focus on the application of Quality Improvement to business in service and products (TQM, Lean Management, Business Excellence Framework, QMD). Professional Speaking/Education & Training. Conduct organizational assessment using Business Excellence Frameworks like Malcolm Baldrige, Iberoamerican, CAF, & Chilean to create customer-centric organizations. Global Presence: Speaker in business excellence at local, regional, national and international levels. Over 35 presentations around the world (United States, New Zealand, México, China, Malaysia, Iran, Venezuela, Singapore, Argentina, Peru, Kuwait, Philippines, Colombia and Chile). Mr Jorge Román is currently a Director of Business Excellence Chile. Lead a global management-consulting firm with strategic expertise in leadership development, customer satisfaction, workforce engagement & process excellence. He is a part-time professor at University of Chile (Business and economic School). ASQ (American Society for Quality) ASQ Chile Country Counselor, International Academy for Quality (Member), Organizational Excellence Technical Committee of the Quality Management Division, ASQ, ViceChairman (2011-2013) of Global Benchmarking Network (GBN), Global Performance Excellence Award Executive Committee, International examiner for the Baldrige Training Program, Senior Examiner for the Iberoamerican Quality Award, and APQO (life time member).

Summary of presentation


Dale F WeekGlobal Organizational Excellence for the Next 50 Years: Where We Should Be Going and Why
Dale F. Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, United States

Dale F. Weeks is President and CEO of Global Leadership and Benchmarking Associates, a performance excellence and global benchmarking consulting service. Dale was Deputy Executive Director/Senior Benchmarking Officer for the FL Department of Revenue (2000-2011), one of the most innovative performance excellence government agencies globally. For 20+ years, Dale also led major private sector change initiatives in Marketing, Information Systems, and Consulting capacities for Control Data Corporation, General Mills, and Xerox, where he was instrumental in producing $50+ million in Sales Revenue. Dale has continually shared his innovative ideas on performance excellence and benchmarking as a speaker at 50+ globally focused conferences, is a member of the Global Benchmarking Network, holds a B.S. degree in Mathematics (St. Lawrence University), and an M.B.A. degree in Finance (University of Minnesota).

Summary of presentation

T2 – Benchmarking

Dr. Robert CampKeynote Presentation – Development of Benchmarking and the Future of Benchmarking
Dr. Robert Camp, Honorary Life-time President, Global Benchmarking Network, United States

Robert Camp is a leading authority on benchmarking and its use to obtain best practice knowledge and superior performance. Dr. Camp’s business career includes DuPont, Mobil Oil, and 23 years with Xerox Corporation. While at Xerox, he created benchmarking programs and led large-scale benchmarking investigations. Camp has presented the Xerox benchmarking experience at major events in 33 countries throughout Europe, Asia Pacific, Africa, and the Americas. He is the author of the best-selling Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance first published in 1989 and now available in thirteen languages. Together with Benchmarking: Finding and Implementing Best Practices (1995) and Global Cases in Benchmarking: Best Practices from Organizations Around the World (1998), these books share his insight and extensive experience. In 2014 Camp was honored by the American Society for Quality with the Distinguished Service Medal, the highest award for service in recognition of lifetime contribution to quality technology through best practice benchmarking.

Ahmed AbbasTRADE Best Practice Benchmarking & Dubai We Learn
Ahmed Abbas Senior Researcher at Business Performance Improvement Resource (BPIR.com), New Zealand

Ahmed Abbas is a Senior Researcher at Business Performance Improvement Resource (BPIR.com) and co-founder of EduTrain International, and Global Benchmarking Network (GBN) representative for Bahrain Quality Society. Ahmed has participated on number of research and benchmarking projects, such as Excellence Makers – Dubai We Learn for two cycles, development of vocational standards for Ministry of Labour, Asian Productivity Organisation Business Excellence Guide Book. Ahmed has an active role in increasing awareness of quality and benchmarking within Bahrain and gulf region, through organising and delivering workshops and training sessions to Bahraini organisations, especially SMEs and non-profit organisations. Prior to BPIR.com he worked as a Quality Specialist at the Labour Market Regulatory Authority and Aluminium Bahrain. His experience includes implementing quality management programmes in industrial laboratories, educational institutes and government departments.

Khashayar AtaieBenchmarking the Competitiveness of Organisations
Khashayar Ataie, Director of International Affairs, Intelligent Persians Corporation, Iran

Khashayar Ataie is a proven business developer possessing a progressive track record of building relationships and bridges across diverse cultures, business and governmental sectors to deliver business results. He is a competitive team player who combines entrepreneurial insight to identify opportunities through the positive purposeful networking. He is a resourceful mediator, negotiator, facilitator and executive coach who provides constructive support and counsel to those seeking to do business in Iran and Iranian organisations seeking to compete and win internationally. Extensive European, Middle East, and Asian experience adds gravitas to the ‘diplomatic’ competence and integrity to consult credibly, influence enthusiastically, and persuade at governmental, NGO, CEO, and operational levels.

Summary of presentation


Jan-Patrick CapCompare to the best worldwide – the Global Benchmarking Network as an enabler to find global best-practices
Jan-Patrick Cap, Head of Competence Center for Innovation Systems and Structures (CCIS), Fraunhofer Institute for Production Systems and Design Technology (IPK)

Mr. Cap is the head of the Competence Center Competence Center for Innovation Systems and Structures (CCIS) at Fraunhofer IPK, Berlin. He holds degrees in Mechanical Engineering from RWTH Aachen University and Tsinghua University Beijing, as well as Business Administration from Collège des Ingénieurs Paris. His working experience includes the set-up of innovation policies, as well as planning and implementation of innovation parks and institutes throughout Europe, USA, Brazil, UAE and China. Furthermore, he is a board member of the Global Benchmarking Network, an organization of Benchmarking professionals throughout the world. He managed the Implementation of the Sino-German Intelligent Manufacturing Research Institute in Nanjing which received high political support by the German Chancellor Angela Merkel as well as the Chinese Premier of State Council Li Keqiang and is nowadays supporting European Space Start-ups in delivering a viable product and conducting product benchmarking with a Brazilian manufacturing company.

Summary of presentation


Suresh LullaQuality, Improvement, Benchmarking and Innovation in the context of Performance Excellence
Suresh Lulla, Founder & Director, BestPrax Club Pvt. Ltd., India

Suresh Lulla has made a mark through his work in the field of Quality. He is a veteran professional with 50+ years of experience as a management consultant, speaker, trainer, author, and storyteller. His areas of specialization include, Problem Solving, Process Excellence, Performance Excellence, Benchmarking for Best Practices. Mr Lulla was mentored by Dr J M Juran, ‘the father of Quality’, who along with Mahatma Gandhi and Shri Ramkrishna Bajaj form the trinity of his role models. In 1987, he founded Qimpro Consultants, India’s first focused quality management consultancy based on The Juran Trilogy. Since inception, Qimpro has saved Indian corporates over US$ 3 billion in terms of cost of poor quality, using the Juran methodologies. In 2007, Mr Lulla founded BestPrax Club Pvt. Ltd. as the exclusive Indian member of the Global Benchmarking Network. Suresh is Chairman, IMC Quality Awards Committee which adjudges the IMC Ramkrishna Bajaj National Quality Award as well as the IMC Juran Medal; Executive Mentor, Emerging Quality Leaders Program, American Society for Quality; and Director, Membership Retention and Engagement, Global Benchmarking Network.

T3 – Leadership/Governance

Charles AubreyKeynote Presentation – Best Practices in Leadership and Governance
Dr. Charles Aubrey, Chairman, APQO International Advisory Panel & Managing Partner, Aubrey Partners, United States

Charles Aubrey is an Executive Coach and Consultant at Aubrey Partners. He is a Master Lean Six Sigma Black Belt. He recently retired as Vice President of AndersonBrecon Pharmaceutical and was a staff of both the Juran Institute and Harrington Institute. He was formerly President and is now Chairman, Asia Pacific Quality Organization, International Advisory Panel. He is an Academician and Board Member of the International Academy for Quality. Charles was formerly a Vice President at Sears Roebuck & Co., American Express Corp., J.P. Morgan Chase and Bank America. Charles also worked as Vice President Consulting for ten years, primarily with Dr. Juran at the Juran Institute. He is a former President and Chairman of the American Society for Quality and is a Fellow of ASQ. He was a Senior Examiner for the Baldrige National Quality Program and is a retired Captain from the United States Navy. Chuck is a 2006 recipient of Harrington/Ishikawa Medal for his extensive quality contributions in Asia and was awarded the Founders Medal of International Academy for Quality. He has written two books, Quality Management in Services and Teamwork-Involving Employees in Quality and Productivity. He has published over 150 articles and papers.

Summary of presentation


Richard CrossLeadership Talent: Winners and Winning @Work
Richard Cross, Leadership Development and Organisation Change, UK

A specialist in Talent Management, leadership development and organisation change Richard started his career in Xerox (UK) at their training centre with responsibility for Management and Leadership development. An assignment as a field sales training manager was followed by an HR role. He then gained international experience as Human Resource Development Manager covering Africa, Eastern Europe, India, and South East Asia. In 1991 Richard moved to work in the European corporate headquarters’ Quality Office, responsible for business assessment and strategic benchmarking and deployment of the foundation of lean methodologies. Making a key contribution to the winning Xerox application for the first ever European Quality Award in 1992 Richard then worked globally for Xerox Quality Services specialising in TQM, Organisation Change & HR Transformation in the established and emerging markets. Leaving Xerox in 2003 Richard was Guest Author on Talent with the world’s leading business psychologist Professor Peter Saville. He is currently researching and benchmarking elite performers and entrepreneurs in the sports, business and media worlds as well as consulting internationally on Organisation and Talent Development.

Summary of presentation

T4 – Social Responsibility/Environment/Sustainability

Coming Soon

T5 – Strategy/Performance Measurement

Coming Soon

T6 – Customer Focus/Service Orientation

Dan BatistaWhat do Canadian citizens want and expect from their public services? Insights from Citizens First 8
Dan Batista, Executive Director of the Institute for Citizen-Centred Service (ICCS), Canada

Dan Batista became the Executive Director of the Institute for Citizen-Centred Service (ICCS), which is located in Toronto, Canada, in 2015. He leads a dynamic team that helps public sector organizations pursue service excellence through research, learning, collaboration and professional development. Previously, Dan worked for the Government of Canada as a Senior Director leading a number of innovative teams that provide services to small businesses and entrepreneurs including the Canada Business Network and BizPaL. Dan has a Master of Public Administration degree from Carleton University and a Master of Electronic Commerce degree from Dalhousie University. Dan received a 2012 Queen Elizabeth II Diamond Jubilee Medal, and the Institute for Citizen-Centred Service 2013 Ralph Heintzman Leadership Award, for his commitment and leadership to developing and delivering client-centric services across all levels of government.

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T7 – Knowledge Management/Innovation

Brett TruskoInnovation Excellence
Brett Trusko, President and CEO, International Association of Innovation Professionals, United States

Brett Trusko began his career with Coopers and Lybrand where he earned a CPA certification. He became the CFO of a major hospital in Seattle after which he became a management consultant, becoming global Managing Director in charge of the “Quality Practice” at BearingPoint. After 25 years he left consulting for academia. He continues to consult, and is currently Assistant Professor of Biomedical Informatics at Texas A&M University where he works on Big Data Analytics and Natural Language Processing. He is the President and CEO of the International Association of Innovation Professionals, a global association of innovation professionals with over 2000 members in 84 countries, and Editor-in-Chief of the International Journal of Innovation Science. He is also the Secretariat to ISO 279 (Innovation Management), for the United States delegation. He has a Doctorate in Business Administration and Technology Management. He has several professional certifications including Certified Innovation Professional and Manager, Certified Project Manager and a certified Six Sigma Master Black Belt as well as practitioner in “Lean” methods. He has authored several books on quality and innovation. His 2015 book, the “Global Innovation Science Handbook”, won a PROSE Award in the category of engineering and technology.

T8 – Human Resource Focus

Coming Soon

T9 – Process & Quality Management

Patricia La LondeChanging Competencies For Quality Professionals – Are we Ready?
Patricia La Londe Principal, P. La Londe Consulting, USA

Patricia La Londe is an executive in Supply Chain Management with expertise leading teams in all aspects of procurement and supply chain including supplier quality, global sourcing, mergers, acquisitions, divestitures and integrations across diverse businesses. Effective in developing a global sourcing organization for a large medical device company resulting in year over year cost reduction via strategic sourcing methodologies and re-engineering, while ensuring compliance with regulations. Championed continuous improvement and developed alliances to create value through innovation and supplier partnerships. Patricia received the Charles E. Meadows award in 2005 and Rick A. Mass Award in 1998 from ASQ Customer Supplier Division. She maintains professional certifications; Manager of Quality/Organizational Excellence (CMQ/OE) Quality Engineering (CQE), and Quality Auditing (CQA) from ASQ. Patricia, is a Fellow member of ASQ, past Chair of the ASQ Board of Directors, and current Core Council member of APQO.

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Azman Mohamed NoorDelivering Strategic, Tactical, and Cultural Operational Excellence Deployment
Azman Shah Mohamed Noor, Vice President, Head Operational Excellence, Sime Darby Plantation Berhad, Malaysia

Azman Shah, the first recipient from Asian region awarded the prestigious American Society for Quality (ASQ) Edwards medalist since 1963. He developed and led Sime Darby’s Operational Excellence Strategy Blueprint with cumulative benefits of RM 967 Million in 5 years by 2017. A Certified Six Sigma Black Belt by ASQ, and Certified Master Black Belt from Lean Applied (an ASQ affiliate). Azman has led, trained and coached 6 Business Operational Excellence Strategy deployments, 175 Champions, 5 Master Black Belts, 98 Black Belts, and 350 Green Belts from various industries and driving Business Excellence Transformation, Quality, Lean Six Sigma (LSS) and Innovation deployment in General Electric, Lufthansa Technik, Petronas, Maybank, Malaysia Airport, and Sime Darby Berhad. Awarded Top 5 Finalist for Operational Excellence Leader of the Year Award and Best Improvement Deployment Program for his outstanding leadership in the operational business excellence at the Global Process Excellence Network, Florida USA 2018. Sime Darby won 1st Place at Permodalan Nasional Berhad’s Innovation and Quality Award for 7 years in a row since 2011, Gold Award at the OPEXCON Indonesia 2017, won the Silver Award and Best Environmental Project at the 2017 ASQ International Team Excellence Award in USA under his leadership.

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Kamran MoosaLeadership for Six Sigma Implementation
Dr Kamran Moosa, Chief Executive, PIQC Institute of Quality, Pakistan

Dr. Kamran Moosa is the CEO and Principal Consultant of PIQC Institute of Quality, Pakistan. He is an author of three books and co-author of one on Quality Assurance and Management. He is an International Consultant of implementing Lean Six Sigma in industrial and service sectors. He has been the honorary Director Research & Publications of the Middle East Quality Association (MEQA). He is PhD in Engineering Management, MSc in TQM, BS Engineering, and Professional Certification in Factory Management from AOTS Japan. He is Certified Six Sigma Black Belt. He has 30 years of professional experience in the field of Quality Assurance and Engineering, Six Sigma, Lean Management and Productivity Management. He was selected by APO Japan as a national expert in Total Quality Management. He is a Lead Instructor/Coach for Lean Six Sigma Green/Black belt courses of Singapore Quality Institute International and for Quality Management System Lead Auditor Courses with IQCS Singapore. His two popular Online Courses on Udemy are: (1) Outcome Based Education & Academic Quality Assurance, and (2) ISO 9001:2015 Transition Course. He is presently contributing in many national and international Quality forums for the development and progress of Quality, Productivity and Performance Management.

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Herdial SingIndustry driving Excellence in Securing the Supply Chain
Herdial Singh, Board of Directors and Treasurer of TAPA APAC and Director Agility Logistics – Asia Pacific Region

Herdial Singh is the Regional Director for Quality & Business Excellence for Agility Logistics,and handling the role since 2009. Herdial is a TAPA Certified Expert and is highly‐qualified specialist in the Quality, Environment, Health, and Safety (QEHS) & Security Management Systems with comprehensive international experience as an advanced practitioner in the implementation of QEHS and Supply Chain Security initiatives, training and engagement systems & programs within the region. These skills and experience, has made him highly valuable to his company, where he has put in place and reviews the QEHS and Supply Chain Security management systems to continually improve the framework over time through a robust integrated management system of regular audits and reviews. Agility has numerous sites within Asia Pacific that are now practicing and using these management systems. Herdial’s contributions to community; Transported Asset Protection Association (TAPA) Board Member (2010 to 2020); TAPA’s Worldwide Change Control Board (2012 to 2020); TAPA Asia Training Committee Lead (2014 to 2020); Member of the Technical Committee of Quality & Core Business Processes, QSSC, Singapore Standards Council (SDC); Member of the Working Group of Quality, Environmental, Occupational Health & Safety Management, QBPTC, QSSC, SDC.

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T10 – Digital Transformation

Holger-KohlKeynote Presentation – Industry 4.0 – Status, Implementation, Outlook
Prof. Dr.-Ing. Holger Kohl, Director Corporate Management, Fraunhofer IPK, Germany

Prof. Dr. Holger Kohl is Vice-Director of Fraunhofer Institute for Production Systems and Design Technology IPK and Director of the Division Corporate Management at Fraunhofer IPK, Berlin as well as Professor for Sustainable Corporate Development at the Technical University of Berlin. He studied Business Engineering at the Technical University of Berlin and at the Haas School of Business at the University of California, Berkeley. In 1999 Prof. Kohl joined the Division Corporate Management at Fraunhofer IPK as a Senior Researcher. Since then he has initiated and conducted several national and international projects on Strategic Planning, Knowledge Management, Intellectual Capital, Benchmarking and Business Process Reengineering and was responsible for their realisation. Beside projects all over Europe, Prof. Kohl managed large scale projects in Brazil, Indonesia, Vietnam, Malaysia, UAE, Egypt, China, etc.

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Prof. Pal MolnarQuality and Innovation in the Digital Era
Prof Dr Pal Molnar, Professor for Quality Management and Food Quality and Safety at the University of Szeged, Hungary

Pal Molnar, Professor for Quality Management and Food Quality and Safety at the University of Szeged (Hungary). He studied Food Technology and Biochemistry at the Humboldt University of Berlin. He got PhD by the same University in 1972 and DSc by the Hungarian Academy of Sciences in 1996. Now he is President and CEO of the Hungarian National Committee of the European Organization for Quality (EOQ). He has been Hungarian National Representative in the EOQ since 1994, its Vice President 1999-2003. Pal was Vice President of the International Academy for Quality (IAQ) in the periods 2005-2008 and 2008-2011 and President from 2015-2017. Now he is the Chair of IAQ for the period 2018-2020. He was Congress Chairman of the 44th EOQ Congress in 2000 and of the 55th EOQ Congress (World Quality Congress) in 2011 as well as of the 1st World Quality Forum of IAQ in Budapest and the 2nd World Quality Forum of IAQ in Bled/Slovenia in 2017. Professor Molnar has been invited lecturer of many international Quality Conferences and he is Honorary Member of the Croatian Quality Organization and of the Philippine Society for Quality. He is recognized by several other awards in Hungary and abroad.

Agus TatoThe Role of Leadership in Dealing with Rapid Disruptive Technological Changes
Agus Tato, Senior Advisor to the Chief of Human Capital Officer, PT. Telekomunikasi Indonesia, Tbk, Indonesia

Agus Tato is a Senior Advisor to the Chief Human Capital Officer of PT Telkom Indonesia, Tbk. the Biggest Telecommunication Company and Industry Leader in Indonesia. He is a Lead assessor of Business Performance Excellence in Indonesia’s State-Owned Enterprises and an examiner of Asia Pacific Quality Organization’s Global Performance Excellence Award. He was an alumni of Baldrige National Quality Program Examiner Course from National Institute of Standards and Technology, USA. He was an advisor to the Ministry of State-Owned Enterprises of Indonesia in developing the criteria for performance excellence implemented for all State-Owned Enterprises (2012), and in developing policy of Management Contract for CEOs and Board of Directors of State-Owned Enterprises of Indonesia (2013), also in developing policy on Integration of Business Excellence, Good Corporate Governance, and Financial Performance into a single performance measurement system for State-Owned Enterprises of Indonesia (2017). He is a member of Board of Overseer of Indonesian Quality Award Foundation. He was one of the Chairmen of Indonesia State-Owned Enterprises Excellence Forum (2010 – 2013). Previously he was a faculty Member of Telkom Corporate University (2015-2017) and a Senior Officer of Project Management Office Telkom Indonesia, Tbk (2013-2015). Agus Tato holds a Master of Management form Telkom University, Indonesia.

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