Dan Batista

What do Canadian citizens want and expect from their public services? Insights from Citizens First 8
Dan Batista, Executive Director of the Institute for Citizen-Centred Service (ICCS), Canada

Citizens First 8 (CF8) looks at how citizens and clients assess government services from all levels of government in Canada and provides actionable data for public sector service executives and managers. CF8 delves into service reputation, client experience and expectations. CF8 takes an innovative approach that offers new insights on key issues facing the public sector today, including the use of behavioural science, and draws on other relevant research that provides a fresh perspective on government services and new technologies.

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